Contact Us - Genie Parts Customer Service
Parts – Customer Service
For assistance with Parts Ordering, Order Status, Identification, Pricing, or other inquiries related to replacement parts please reach out to our Parts Customer Service team:
| Region | |
|---|---|
| North America | AWP.PartsSalesPO@terex.com |
| UK, Ireland, Scandinavia, Middle East, & South Africa | AWP.EMEARCSNEME@terex.com |
| Germany, Austria, Switzerland, Middle, Southern, & Eastern Europe | AWP.EMEARCSBNESE@terex.com |
| France, French Islands, & Central & Northern Africa | AWP.EMEARCSFRA@terex.com |
| China | CZX_Dist_PartsDept@terex.com |
| Australia | GenieParts.AU@terex.com |
Technical Service & Support
Our first-class Service Network is available Monday-Friday to answer your questions and get you pointed in the right direction. Each member of the service department has years of experience with our products and access to all the available information on our units.
Our technical support team is available by emailing the serial number, contact information, and a description of the problem to the address below.
| Region | |
|---|---|
| North America | AWP.ProductSupport@terex.com |
| Africa | AWP.AfricaService@terex.com |
| Belgium, Netherlands & Luxembourg | AWP.CentralEurope@terex.com |
| France | AWP-FranceService@terex.com |
| Germany, Austria & Switzerland | GAS-Admin.AWP@terex.com |
| Italy & Southern Europe | UMB-Service@terex.com |
| Middle East & South Africa | AWP.MESAService@terex.com |
| Nordics | AWP.UKService@terex.com |
| Spain | AWP.IbericaService@terex.com |
| UK | AWP.UKService@terex.com |
| China | AWPChina.Service@terex.com |
| Australia | AUS.TechSupport@terex.com (Tech Support) BNE.Service@terex.com (Service) |
Phone Support
You may reach any of our Genie departments by phone by calling one of our regional support teams and asking to speak to a member of Parts or Service. Please have the model & serial number of the unit available before calling to assist in routing your call to the correct support team.
| Region | Contact Number |
|---|---|
| North America | +1 (800) 536-1800 |
| UK | +31-165-799800 |
| Nordics | +31-165-799801 |
| France | +31-165-799803 |
| Middle East | +31-165-799802 |
| Germany, Austria & Switzerland | +31-165-799804 |
| Belgium, Netherlands & Luxembourg | +31-165-799805 |
| Italy & Spain | +31-165-799807 |
| China | +400-106-9900 |
| Australia | 1 800-788-633 |
Account Inquiries
For assistance with account related inquiries, please reach out to our Terex Apps Support Team: